Tenancy Handbook EBOOK

Who Does What

Property Manager OR Building Manager?

Living in a strata building means some issues are handled by the building’s strata team, while others are handled by your Property Manager.

Here’s a quick guide to help you know who to contact.

Property Manager

Building Manager

Common areas & facilities Building maintenance By-law compliance (noise, rubbish, parking) Building security systems & lifts

Your apartment & tenancy Lease & rent enquiries Maintenance inside your unit Routine inspections

Common Issue

Who to Contact

Lift issues

Building Manager

Fob or swipe card issues

Building Manager

Key issues

Property Manager

Neighbour complaints

Property Manager

Leaking shower or tap

Property Manager

Building water / power outage

Watercorp / Synergy

Aircon issue in apartment

Property Manager

If unsure, contact your Property Manager first — we’re here to help guide you.