Tenancy Handbook EBOOK

#1 Multi National-Award Winning Inner-City Agency

Residential Sales Investment Management Project Sales

Welcome Home Our guide to living well in your new home.

+ 61 8 9200 6168 | 1/88 Terrace Road, East Perth | www.re88.com.au

WHO WE ARE

Whether it’s a stylish studio or a luxury penthouse, we bring the same commitment to excellence and innovative approach to every home we manage.

Our experienced team delivers results through a strategic, client-first focus, working closely with corporate partners and executive tenants to secure premium outcomes for your investment.

We consider it a privilege to guide our clients through their property journey, providing complete peace of mind that your asset is in trusted, experienced hands, with a team dedicated to maximising returns and protecting your investment.

Jasmyn Wright Founding Director With more than 25 years of experience, Jasmyn has built Realestate 88 into an award-winning agency recognised for its professionalism, proven results, and unwavering commitment to excellence. A long-time inner-city Perth local, she combines deep market knowledge with a focus on maximising returns and protecting every client’s investment. JasmynWright

Commendations

Medium Agency of the Year REIWA 2025

Marketing & Communication Award REIWA 2025

Property Management Team of the Year REB Finalist 2025 & REIWA Finalist 2024

Property Manager of the Year REB Finalist 2025 | REIWA Finalist 2024 & 2025

Let's get you started! Welcome Home!

Moving into a new home is an exciting time, and we’re here to make the process simple and stress-free.

Use this checklist to ensure everything is set up for a smooth start to your tenancy.

Before Key Handover

Sign the lease

Read Induction email & sign privacy statement, property inspection information and Rent Arrears Agency Procedure forms Pay your bond and first rent payment Arrange electricity, gas, and internet connections Organise contents insurance for your belongings Organise your tenancy induction meeting This is where you will review the lease, meet your property manager, complete onboading and receive the keys

Complete Your Tenant Induction

Collect & sign for keys Review the tenancy handbook Read on for more information regarding scenarios & procedures

After You Move In

Review & send back Property Condition Report signed Set up auto payments with your tenancy ID

Moving In

Signing the lease Please take the time to read your lease carefully, as it outlines the terms and conditions of your tenancy including rent payments, renewal options, and maintenance responsibilities. Understanding your lease ensures a smooth and transparent renting experience. Induction email Be sure to read your induction email in full and complete all required forms before moving in. This email includes key documents such as your privacy statement, inspection details, arrears procedures and other important tenancy information that will require signing.

Paying your bond Before collecting your keys, your bond (equal to four weeks’ rent) plus two weeks’ rent in advance must be received in our trust account. Approved pets may require an additional pet bond of $350. Your bond is lodged with the government bond administrator and

held securely for the duration of your tenancy. For more details on bond management, visit www.consumerprotection.wa.gov.au/rental-bonds

Organising your utility connections Tenants are responsible for arranging and paying for electricity, gas, and water usage. Your Investment Portfolio Manager can guide you on how utilities are metered within your building and assist with account setup if needed.

MyConnect will reach out to you to help you to connect your utilities.

Internet and NBN connections are the tenant’s responsibility. The Agency does not guarantee service availability, and tenants should make their own enquiries with NBN and their chosen provider prior to moving in. There are many providers offering phone and internet packages, you are welcome to choose the one that best suits your needs. If you are moving into a new development, please note that some providers may charge a one-off connection fee (typically around $300, depending on the carrier). Phone & Internet connection

We strongly recommend arranging your own contents insurance. While the landlord’s policy covers the property itself, it does not include your personal belongings. Protecting your possessions gives peace of mind throughout your tenancy. Contents Insurance

Many of our properties are in strata-managed buildings that may require lift bookings for move-ins. Please discuss your preferred date with your Investment Portfolio Manager so they can confirm availability and secure your booking with the Strata Manager in advance. Booking in your move-in date

During Your Tenancy

We want you to enjoy your new home and ensure your experience of renting a Realestate 88 apartment is positive and enjoyable. We have compiled some additional information that will help you throughout your tenancy.

Pets Please note that pets are subject to Strata By-Laws, which may restrict or prohibit animals from living in the building. These by-laws take precedence, and in some complexes, pets may not be permitted at all. If you wish to keep a pet, you must first speak with your Property Manager. You’ll need to complete a Form 25 – Pet Request, which will be sent to the landlord for consideration. Keys & Remotes You’ll receive one full set of keys and access devices for your apartment. Once issued, these become your responsibility. Lost or damaged keys and remotes must be replaced at your expense, but additional copies can be arranged through your Investment Portfolio Manager. All keys and remotes must be returned at the end of your tenancy including any additional copies.

The landlord is required to respond within 14 days of receiving your request. If they do not respond within this timeframe, the request is deemed approved by default.

While landlords cannot unreasonably refuse a request, they may impose reasonable conditions or decline the request where there are valid grounds (such as building by-laws or health and safety concerns). If a request is refused and disputed, the Commissioner will make the final determination. Please note, a $350 pet bond is payable upon approval of a pet.

Routine Inspections

Routine inspections are carried out approximately every three months, with the first inspection occurring 6–8 weeks after your tenancy begins. You will receive an email 14 days and an sms 3 days before each visit, along with a checklist to help you prepare. These inspections ensure the property is well cared for and allow us to identify any maintenance issues early.

Home Improvements We understand you may want to personalise your space. To make minor modifications such as installing hooks or shelves, you will need to complete a Form 26 Minor Modification Request. The landlord must respond within 14 days. If approved, you’re responsible for returning the property to its original condition at the end of your tenancy unless otherwise agreed in writing.

For more information on minor modifications: please visit www.consumerprotection.wa.gov.au

Minor Modifications

(request required)

Installing picture hooks or adhesive wall mounts

Adding furniture safety anchors or child-safety locks

Installing draught stoppers or temporary window coverings

Replacing a showerhead with a water-efficient model

Require approval

Painting walls

Stick-on tiles, vinyl splashbacks, or laminate wraps

Installing or removing fixed cabinetry

Adding electrical fittings

Who Does What

Property Manager OR Building Manager?

Living in a strata building means some issues are handled by the building’s strata team, while others are handled by your Property Manager.

Here’s a quick guide to help you know who to contact.

Property Manager

Building Manager

Common areas & facilities Building maintenance By-law compliance (noise, rubbish, parking) Building security systems & lifts

Your apartment & tenancy Lease & rent enquiries Maintenance inside your unit Routine inspections

Common Issue

Who to Contact

Lift issues

Building Manager

Fob or swipe card issues

Building Manager

Key issues

Property Manager

Neighbour complaints

Property Manager

Leaking shower or tap

Property Manager

Building water / power outage

Watercorp / Synergy

Aircon issue in apartment

Property Manager

If unsure, contact your Property Manager first — we’re here to help guide you.

Feels Like Home

While renting means you can’t make permanent changes, it doesn’t mean your space can’t feel like home.

There are plenty of creative ways to express your style and make your rental uniquely yours.

Here are 5 simple ideas to help you add a personal touch without risking your bond:

1. Carpets

A stylish rug can instantly transform a room, adding warmth, comfort and personality. It’s an easy and cost-effective way to make your space feel more like home.

2. Photos or Art Personal touches like framed photos or artwork can make your space truly yours. Lean them on shelves or walls for a relaxed look, or use removable hanging strips if you’d like to display them on the walls. Always check with your Portfolio Manager before installing any wall mounts and hooks.

3. Mirrors

Mirrors open up a space and make smaller rooms feel larger and brighter. Place them strategically in living areas or hallways to enhance depth and natural light, and get creative with shapes, frames, and placement to reflect your personality and elevate your home’s style. Always check with your Portfolio Manager before installing any wall mounts or hooks.

Indoor plants bring life, colour and freshness to your home. Choose pots that complement your décor and ensure they’re raised off the floor with trays to catch water. 4. Plants

Switching up lighting can completely change a room’s atmosphere. Use floor and table lamps to create warmth and ambience, or choose soft, warm toned bulbs for a cosy feel. Battery-powered LED strips or candles can also add mood without needing to drill or rewire. If you’d like to change light fixtures, you’ll need to seek owner approval first and you may be required to return them to their original condition at the end of your tenancy. 5. Lighting

Vacating

We’re sorry to see you go! Here’s everything you need to know about notice periods, moving out and your bond return.

Notice Periods

Fixed Term Your lease won’t automatically end on the expiry date.

You (or your Property Manager) must give 30 days’ written notice to end the agreement on expiry. If you wish to leave earlier, you will need to “break lease” see below

Periodic Lease If no notice is given by either party at the end of a fixed term, the lease continues as periodic. You must provide 21 days’ written notice to vacate. The Owner must provide 60 days’ written notice if they wish to end the lease.

Ending your tenancy early

If you need to vacate before your lease ends (breaking lease):

You’ll remain responsible for rent and marketing costs until a new tenant is secured and the new lease begins.

Our team will do our best to help minimise your costs by advertising promptly and working to find a suitable replacement tenant as soon as possible.

Please contact your Property Manager as early as you can to discuss your situation and next steps.

For more information, see our guides: Tips for Tenants – Ending Your Lease on our website

Check out our Break Lease Video on YouTube

Once notice is received, your Property Manager will help guide you through the vacating process and provide a checklist to maximise your bond return. Preparing to move out

Make sure to:

Clean and repair any damage caused during your tenancy

Professionally clean carpets, mattresses & soft furnishings (if applicable)

Ensure all globes & batteries are working

Arrange pest treatment (if applicable)

Disconnect utilities & arrange mail redirection

Return all keys and remotes — including duplicates

Bring cleaning, carpet & pest receipts to key handover

Remove personal items and return supplied items to their original position to avoid charges

Final Inspection Your final inspection takes place after you’ve moved out and returned all keys/remotes. The apartment will be compared to its condition when you moved in (allowing for fair wear and tear). A Final Inspection Report will be provided, including any bond deductions. Bond claims are processed within 14 days of your tenancy ending. We are committed to resolving any disputes Good communication is key and as the mediator between you and the landlord we want to ensure a fair outcome is arranged. If you have concerns, please contact your Property Manager directly. We aim to resolve any issues calmly, fairly and in accordance with WA legislation.

You can also visit commerce.wa.gov.au for independent tenancy advice.

#1 Multi National-Award Winning Inner-City Agency

Residential Sales | Investment Management | Project Sales

“Managing Your Property is One Thing! Managing It Well is “

+ 61 8 9200 6168 | 1/88 Terrace Road, East Perth

www.re88.com.au